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For all enquiries contact us at
service@fleetpartners.co.nz or call us on 0800 438 435.
Find one of our approved service agents in our Service Locator here
Scheduled Servicing and Maintenance Repairs
Scheduled servicing and maintenance are included in your lease contract. We will send you a service text reminder when your vehicle is near due for a service. Please inform the service agent that the vehicle is a FleetPartners vehicle. The agent will ring FleetPartners for prior approval. Please don't pay for your servicing and maintenance as it is included in your contract.
Please be advised that your car may or maybe not be groomed at the time of service.
Your vehicle must be serviced/repaired as agreed with FleetPartners. Vehicles are to be serviced at the manufacturer’s intervals e.g. 15,000 km or 12 Months, as per the service booklet in the vehicle.
For Tesla vehicles, please book in with Tesla directly via your driver app link and, if required, pay using your company-issued credit card. Tesla's are required to be booked in for an annual safety check every 12 months or 15,000 km.
Please note that it is a FleetPartners requirement that an annual safety check is completed on your vehicle. When booking your vehicle in for this, please advise Tesla that your vehicle is with FleetPartners and it is a requirement of the lease contract.
Replacement Tyres
You may have a set number of replacement tyres included in your contract. You can get tyres replaced or repaired at one of our approved Tyre partners.
Please inform the tyre supplier you have a FleetPartners vehicle and the agent will ring FleetPartners for prior approval. Please don't pay for your tyre replacement or repair.
Our preferred suppliers are:
- GT Radial/Falken/Goodyear/Dunlop/
Michelin (TYRES4U & Carters Tyres) - Bridgestone/Firestone
- Hankook (Value Tyres)
- Pirelli/Toyo (YHI)
- Maxxis/Continental (Tyremax)
Find one of our approved service agents in our Service Locator here
Registration Label
Your registration label needs to be updated every 12 months. As your lease includes automatic replacement, it will be ordered and posted to the nominated address before expiry.
Please make sure this information is kept up to date. Immediately display the label on your windscreen.
Reprints are available by contacting our Customer Experience specialist on registrations@fleetpartners.co.nz
Road User Charges Label
For vehicles that are diesel-powered, we manage RUCs, labels are processed in advance of expiration and will be posted to the nominated address. Please make sure this information is kept up to date. Immediately display the label on your windscreen.
Please enter the current odometer reading whenever purchasing fuel as this provides accurate reporting and RUC purchase information to FleetPartners.
Reprints are available by contacting our Customer Experience specialist on registrations@fleetpartners.co.nz
Fuel Cards/FOBs
Your fuel cards/FOBs will be posted to the nominated address.
If your fuel card/FOB is lost or stolen, please call FleetPartners on 0800 438 435. If you need to order a replacement or new card or FOB, email us at fuelcard@fleetpartners.co.nz
Please enter the current odometer reading whenever purchasing fuel as this provides accurate reporting information to FleetPartners.
Warrant/Certificate of Fitness
New vehicles are initially granted a 3 year Warrant of Fitness (WOF). After this period, the WOF must be renewed every 12 months. VTNZ is our preferred supplier and has branches throughout New Zealand.
Please advise VTNZ that it is FleetPartners vehicle. Please don't pay the service agent directly as the cost will be recharged back to your company on your following monthly incidental invoice.
For Tesla vehicles, please book in with VTNZ or with Tesla directly via your driver app link, and if required, pay using your company-issued credit card.
Find one of our approved service agents in our Service Locator here
Windscreens Repairs
Windscreen replacement or chip repairs are to be carried out by Instant Windscreens. Call us on 0800 438 435 and press option 1 for Windscreens.
Please inform the glass repairer that the vehicle is a FleetPartners vehicle. The repairer will contact us for prior approval of the repair or replacement.
For Tesla vehicles, please book in with Tesla directly via your driver app link and, if required, pay using your company-issued credit card.
24/7 Roadside and Breakdown Assistance
In the event of an accident, make sure everyone is safe first and call 111 if required.
To reach First Rescue for a tow truck, contact FleetPartners on 0800 438 435 (press option 1).
If the cause of a vehicle breakdown is mechanical, the charges will be sent to FleetPartners or the vehicle will be fixed under the manufacturer’s warranty. If the breakdown is due to driver negligence, the charges will be on-charged to your business. Examples of breakdowns that fall into this category are (but are not limited to) lockout, jump-start, flat tyre(s) due to under inflation, and overheating due to no water in the radiator.
Relief Vehicle
Get a loan vehicle at no cost if yours is off the road for mechanical or accident repairs after the first 24 hours, you can get a relief vehicle for up to 28 days per incident
Call us on 0800 438 435 to book a loan vehicle.
End of Lease
Fair Wear and Tear Guide
We understand that wear and tear is a part of a lease vehicle. To avoid unforeseen costs, read this guide to understand what is considered fair wear and tear to minimise any costs for repairs at the end of the lease.
End of Lease Vehicle Return
At the end of your lease, once you have been advised to return your vehicle, please do so at your nearest approved Turners location. When dropping off your vehicle, notify Turners staff that it is a FleetPartners return. Please hand over all your keys and ensure that all accessories are with the vehicle (cargo blind/vehicle handbook/towbar/tooling etc.)